Our website (qbcentre.org.uk(opens in new window)) is operated by Quentin Blake Centre for Illustration, a charity registered in England and Wales (1095210). It is provided for browsing and viewing purposes only. You may access this site for the purposes of viewing, interacting with or listening to the contents.

By using our website, you are deemed to accept our Terms.

Copyright and trademarks

Our website and its contents are owned by Quentin Blake Centre for Illustration (apart from any content displayed, or contained within the site that is owned by third parties), and all elements of the website and all rights therein, including but not limited to the content and general design, are protected by copyright and database rights.

Our name, logo and any other marks associated with us are subject to copyright and may not be used without our written consent.

Our website displays the copyrighted material and trademarks of third parties with their permission.

Nothing contained in this website should be interpreted as granting any licence or right to use any copyrighted material or trademark. No content may be reproduced, distributed, re-used or extracted from this website for any purpose without the written consent of Quentin Blake Centre for Illustration and any other third party legal owner. Where third party permission is required, Quentin Blake Centre for Illustration makes no warranties or representations in this regard nor does it purport to grant any such rights.

No permission is granted to frame any pages, images or other content from this website.

Changes

We may change these Terms at any time, in which case the amended Terms will be posted on our Website and will apply from the date we post them. Please check these Terms on each occasion you use our Website. If you continue to use our Website you will be bound by the latest Terms.

The content of our Website changes constantly. You should refresh your browser each time you visit our sites to ensure that you access the most up to date version.

Prohibited use

You agree not to use our website:

• to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from our website

• to transmit or re-circulate any material obtained from our website to any third party except where expressly permitted on the website

• in any way that might infringe third party privacy or other rights, is unlawful or that might bring Quentin Blake Centre for Illustration or any of its associates into disrepute.

Information and availability

We have taken every effort and care in preparing the content of this website, however we disclaim all warranties, express or implied, as to the accuracy of this content. Content shall at all times constitute work in progress, which we may change without notice. We will not be liable for any direct or consequential loss or damage resulting from any use of our website or its content.

Our website or parts of it may be unavailable at any time due to errors, interruptions, delays or maintenance. Therefore our website is provided on an “as is” and “as available” basis without any warranties of any kind and we do not accept liability arising from any interruption in availability.

No reliance

The information on our website does not necessarily reflect the views and opinions of the Quentin Blake Centre for Illustration. Neither should any suggestions or advice contained on our website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on our website before entering into any commitment based upon them.

Links

You are permitted to provide links to our website. However, you may not display the contents of our website (or any page from it) or allow such content to be displayed surrounded or framed or otherwise surrounded by material not originating from us without our consent.

Links within our website may lead to third party websites. We provide these for convenience only. We do not sponsor, nor endorse or otherwise approve of any content on those websites (or websites referred to or linked to those websites).

Computer viruses

We will use reasonable endeavours to ensure that our website does not contain or promulgate any viruses or other malicious code. However, it is recommended that you should virus check all materials downloaded from our website and regularly check for the presence of viruses and other malicious code. We exclude to the fullest extent permitted by applicable laws all liability in connection with any damage or loss caused by computer viruses or other malicious code originating or contracted from our website.

Submission of information

Where information (including sensitive financial or personal information) is provided to us (whether directly through our website or otherwise) you accept that these methods of communication cannot be 100% secure. Where financial information is provided to us, we use encryption software to attempt to prevent unauthorised access to this information being obtained. However, we cannot accept any responsibility or liability for any damages (other than liability for death or physical injury arising out of the negligence of Quentin Blake Centre for Illustration or its officers or any liabilities that cannot, as a matter of law, be excluded) arising from the misuse or loss of data or information submitted by you to us directly through our website or otherwise.

The provision of personal information by you and use of it by Quentin Blake Centre for Illustration is subject to our privacy policy (https://qbcentre.org.uk/privacy-policy), which is incorporated in these terms.

Severability

In the event that any term of these terms is held to be invalid or unenforceable, the remainder of these Terms and Conditions shall remain valid and enforceable.

Governing Law

Any query or dispute relating in any way to the use or contents of our website shall be governed by English law and the jurisdiction of the English courts.

Complaints

If you have a complaint about any content on our website, please contact us at info@qbcentre.org.uk. Please provide:

Purchasing tickets

If an event or exhibition requires an exhibition ticket, you will not be able to enter, join or attend that event or exhibition without a ticket. All our online listings will make clear whether a ticket is required.

1. Definitions
The following words laid out within these Terms & Conditions have the following meanings: -

2. General

2.1. These terms and conditions relate to the purchase and supply of tickets sold by Quentin Blake Centre. Please read these terms and conditions carefully before purchasing any tickets as by doing so, you accept that these terms and conditions will govern all Contracts.

2.2. Nothing in these terms and conditions is intended to affect your statutory rights.

2.3. These terms and conditions do not apply to any products listed for sale on the Quentin Blake Centre shop website to which separate terms and conditions apply.

2.4. These terms and conditions do not apply to any ticket purchases made via any authorised agent and you should refer to the authorised agent’s terms and conditions if you have purchased tickets via an authorised agent.

3. Purchasing Tickets

3.1. When purchasing multiple tickets, you accept these terms and conditions on behalf of all persons you are purchasing tickets on behalf of, and you accept responsibility for all payments due from the aforementioned persons.

3.2. If there are any changes to your details once your booking has been concluded, it is your responsibility to inform Quentin Blake Centre.

3.3. Quentin Blake Centre reserves the right to place restrictions on;

3.3.1. the volume of any tickets ordered; and
3.3.2. the number of places available for events and / or timed entry into gallery spaces, including temporary exhibitions

3.4. It is your responsibility to ensure that any tickets issued to you are accurate.

3.5. Any purchase of tickets is only valid when processed by Quentin Blake Centre or an agent authorised by Quentin Blake Centre.

3.6. Quentin Blake Centre shall be entitled to make any changes to an event as it deems reasonable and necessary, including changes to speakers, performers, location, and other such matters.

3.7. Quentin Blake Centre reserves the right to ask for proof of eligibility for any concessions upon presentation of your ticket.

3.8. Tickets may not be resold for commercial purposes or at a premium. If a ticket is resold in breach of this condition, the ticket will be void and the bearer of the ticket or the person claiming the right to attend will be refused admission. No compensation will be payable to you by us.

4. Additional Provisions applying to tickets purchased

4.1. If you choose to purchase tickets on the Quentin Blake Centre website, your Contract will be concluded by an Order Confirmation screen confirming the details of the order, along with an order number. You will also receive a Confirmation email containing the details of the Contract to the designated email address you supply. You will receive your e-tickets as an attachment to this email.

4.2. The only language available for the conclusion of a Contract online is English.

4.3. You are responsible for entering your details correctly when completing a Contract online.

4.4. You will be required to present your ticket/s (along with any proof of eligibility for concession) to gain admission to the event, temporary exhibition, or gallery you have booked.

4.5. Disabled ticket holders are entitled to a free ticket for their personal assistant or carer which must be booked at the same time as their own full price or concessionary ticket.

5. Price and payment

5.1. The price (including all taxes where relevant) of all tickets are specified on the website.

5.2. A small padlock icon should be visible in the address bar next to the website address. This is to guarantee that your actions are safe. The website address should also start with https:// (the S stands for secure). Finally, if you click the padlock symbol or just to the left of the address bar, you should see information on the site certificate. This should tell you who has registered the site.

6. Delivery of Tickets

6.1. Tickets are received via E-ticket by electronic mail. This is Quentin Blake Centre’s preferred method of delivery to reduce paper waste. There is no delivery charge for this option.

6.2. Delivery options available are stated at the time of purchase.

6.3. Quentin Blake Centre shall be entitled to enforce the option of ticket collection where proof of concession or entitlement to any discounted ticket is required.

6.4. Where e-tickets are not received within 24 hours of completing your purchase, it is your responsibility to notify Quentin Blake Centre in order to arrange for new tickets to be issued.

6.5. If you do not receive your confirmation email or tickets due to circumstances outside of our control (for example, if your booking is made with an incorrect email address or your email settings treat Ticketsolve emails as spam) and you do not notify us in good time before the event, we cannot be held responsible.

7. Refund and Exchange Policy

7.1. Tickets cannot be exchanged or money refunded.

7.2. Please ensure that the tickets are correct at the time of receipt, as we may not be able to rectify mistakes at a later time.

7.2.1. In exceptional circumstances, exchange may be offered to another date and time for the same event. Where tickets are exchanged for others of a higher value, you must pay the difference at the time of exchange.
7.2.2. If the event date and time is sold out, at its discretion Quentin Blake Centre can offer to attempt to resell your tickets to any customer(s) on a waiting list. Please note that Quentin Blake Centre cannot guarantee the resale of any ticket(s).

7.3. We reserve the right to cancel events. Where Quentin Blake Centre is unable to execute a Contract on the date(s) agreed or where an event has to be abandoned less than halfway through, Quentin Blake Centre will offer you the choice of one of the following options:

7.3.1. A refund to you for the face value of the tickets purchased. Our maximum liability will not exceed the total amount you paid for your ticket.
7.3.2. Where possible, exchange to another date and time for the same event.

7.4. Quentin Blake Centre will issue a refund to you using the same method of payment that you used to purchase the tickets.

8. Alterations

8.1. All tickets are sold subject to Quentin Blake Centre’s right to make any alterations to any event as it deems reasonable and necessary.

9. Liability and events beyond Quentin Blake Centre’s control

9.1. Neither you nor Quentin Blake Centre shall be liable to the other in respect of loss, damage or delay, or any failure to deliver if the cause of such loss etc., shall arise from any act of government or other competent authority or any public utility or external, postal, or courier services or Internet Service Provider, flood, storm, tempest or other freak of nature, riot, civil or commotion, action of hostile foreign state (whether or not a formal declaration of war has been made given or received), fire, explosion, malicious damage, act of God or other force major occurrence which could not have been avoided or mitigated by the application of due diligence or foresight.

10. Safety and Enjoyment

10.1. Your attendance at our events is at all times subject to any notice to attendees that we post on our website or send by email, and to the direction, supervision and guidance of our staff. This may include directions in relation to health and safety and online security.

10.2. Quentin Blake Centre reserves the right to refuse admission and may request any ticket holders to leave (taking any such appropriate action which may be required to enforce this right) if it considers it to be necessary or desirable to do so. In this case we will have no liability to you. Quentin Blake Centre may also, on certain occasions, have to conduct security searches to ensure the safety of its patrons.

10.3. Quentin Blake Centre cannot guarantee entry for latecomers; please allow time to travel to arrive before the advertised time on your ticket(s). In the event you arrive after the time on your ticket, Quentin Blake Centre will attempt to accommodate you, but late entry is not guaranteed.

10.4. To be admitted you must be in possession of a valid ticket and must provide proof of eligibility for any concession.

11. Third Parties

11.1. Nothing contained in any Contract is intended to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any third party.

12. Severance

12.1. If any part of these Conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Conditions.

13. Jurisdiction

13.1. These Terms will be governed by and interpreted according to the laws of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

More information

This is a brief summary of some consumer rights and should not be relied on as legal advice.

For more information on your Statutory Rights please visit the Office of Fair Trading website(opens in new window).

Being part of our online community

We use social media to share our work and to talk to our audiences. Our accounts are monitored from 10:00 – 16:00 (UK time) Monday – Friday, excluding bank holidays. We aim to respond to your queries within 48 hours during this timeframe.

To ensure that everyone feels comfortable interacting with us and others via our accounts, we respectfully ask that posts and comments on our content are positive, courteous and do not cause offence. We reserve the right to delete any of the following content and block users who share such content:

Please be aware that views expressed by our followers are their own and are not endorsed by Quentin Blake Centre for Illustration, our trustees, staff or collaborators.

We ask that you take care of your personal data and that you do not post your email address, telephone number, address or date of birth in social media comments or posts.

We are a registered charity. Everything we do is made possible thanks to people who donate to us and share our vision for illustration.

We are committed to ensuring that all our fundraising activities are legal, open, honest and respectful. We are registered with the Fundraising Regulator(opens in new window) of England, Wales and Northern Ireland.

Any donation you make will be processed and administered by Quentin Blake Centre for Illustration, a charity registered in England and Wales (1095210).

Donations will always be used for our charitable objectives.

Donations can be made via this website, by text and by post. Donations by post should be made by cheque payable to ‘Quentin Blake Centre for Illustration’ sent to Quentin Blake Centre for Illustration, c/o Bennetts Associates, 1 Rawstorne Place, London, EC1V 7NL. By making a donation via any of these channels you confirm that you agree to these terms.

You must be aged 18 or over to make a donation.

You must not use borrowed, stolen, laundered or forged payment methods to make your donation. Should you do so, you agree to accept full responsibility for such action and to indemnify Quentin Blake Centre for Illustration in respect of all actions, claims, damages, liability, fees, costs and expenses whatsoever that arise as a result of your actions.

We cannot refund any donations made to us.

Large donations of £10,000 or more cannot be processed online. If you would like to make a donation of this amount or more, please contact Tom Walker, Development and Partnerships Lead at tom.walker@qbcentre.org.uk or Quentin Blake Centre for Illustration, Bennetts Associates, 1 Rawstorne Place, London, EC1V 7NL.

If you opt to Gift Aid a donation, you confirm that you are a UK taxpayer and agree to Quentin Blake Centre for Illustration claiming tax relief on all past, present and future donations until you notify us otherwise. You confirm that you pay or will pay an amount of Income Tax and/or Capital Gains Tax to cover the amount that Quentin Blake Centre for Illustration reclaim for the tax year (6 April to 5 April the following year) and that Council Tax and VAT do not qualify towards Gift Aid, and that you will let us know if this changes. You confirm the address given is your home address.

We will process your personal information in accordance with, data protection legislation. Any personal data that is provided to us in the course of any transaction with you (with the exception of any credit card or bank details which shall be kept confidential) shall be processed in accordance with our privacy policy.

We handle your personal information according to our privacy policy.

These terms were last updated on 17 February 2026.