We respect your privacy and are committed to protecting your personal information. We will only contact you to provide goods or a service you have asked us for or about activities that you have either told us you are interested in or that we reasonably think you may be interested in.
We collaborate with other charitable organisations, trusted businesses and independent practitioners to deliver our work: we do not share your details with any other third party. We never sell, rent or trade your personal information.
We securely store your personal information and do not keep it for any longer than we need to.
If you prefer not to receive certain types of communications from us, or if you do not want us to store your personal information, we will respect your wishes.
This policy details how we collect, use and store your personal information. It outlines:
- who we are
- what ‘personal information’ is
- how we collect your personal information
- what personal information we collect
- how we use your personal information
- your rights and how to make a complaint
- how we protect your information and how long we keep it for
- who we share your personal information with
Who are we?
Quentin Blake Centre for Illustration is the new name for House of Illustration. We are the UK’s first and only arts organisation for illustration. We celebrate illustration in all its forms, support illustrators and empower people of all ages to tell their stories.
We are a registered charity, number 1095210. Our registered name is House of Illustration.
What is personal information?
Any information that relates to a living identifiable person. The kind of personal information we collect about you could include your name, address, telephone number, email address and your interests. The UK Information Commissioner’s Office has more information on your personal data.
How we collect your personal information
We collect your personal information at the point when you first interact with us. This could be when you sign up to our e-newsletter, make a donation online, when you purchase a ticket to an event, when you submit an application for a job or when you collaborate with us on a project. We also collect your personal data when you subsequently update it, or communicate with us.
We may also collect your personal data when this is provided to us by a third party, for example when a friend or family member buys a gift ticket for you.
We may also collect your personal data through cookies or from publicly available sources (such as Companies House, social media or your company website) as described below.
What personal information we collect
We collect the information we need to improve our work and service your relationship with us, whether that be as an event attendee, workshop participant, donor, job applicant, artwork lender or collaborator. This might include information to enable us to keep you informed about fundraising appeals, find out about your experience at one of our events or to make payment to you for a service you provide to us. We also collect information on your use of our online platforms using cookies.
We may also, in some instances, collect (or combine your information with) publicly available information to determine whether our future projects would be of interest to you, or whether you might want to support us in future.
How we use your personal information
We use the data we collect to provide you with our services. We also use data to communicate with you about our activities, campaigns and events. We only use your information if we have legal grounds to do so which might be for any of the following reasons:
- you gave us permission
- it is necessary for our legitimate interests (meaning our interests in fulfilling our charitable aims)
- it is necessary for us to perform a contract with you (for example sending you information about an event you have booked to attend), or to take steps at your request prior to entering into a contract with you
- we have legal or regulatory obligation to do so, or it is necessary for the establishment, exercise or defence of legal claims
If at any time you do not wish us to hold your information please find details on how you can contact us to change your preferences below.
Using publicly available information for fundraising
Our work is made possible by a community of supporters. To further our work, we need to meet and create relationships with new donors, influencers and prospective donors who share our vision for illustration. To enable us to do this, we may also use the information you provide to us in combination with publicly available information.
Your rights and how to make a complaint
We want you to be completely happy with the ways in which we collect, use and store your personal data. You always have the right to opt out of marketing and fundraising communications and you may also want to opt out of the use of publicly available data as described above.
At any time you can also contact us to request that we:
- stop holding or processing your personal data
- correct or update the personal data we hold about you
- erase your personal data
- restrict or stop the way we use your data (including by objecting to our processing based on our legitimate interest and by withdrawing your consent)
- access to the personal data we hold about you, and for us to provide that to you in an easily accessible format
Please note that these rights are not absolute and there may, for example, be instances where we are not able to comply with your request, for example if certain activities are necessary in order to provide a service.
Please contact us if you would like to exercise any of these rights. You can:
email us: firstname.lastname@example.org
write to us: Quentin Blake Centre for Illustration, c/o Lansons, 24a St John Street, London, EC1M 4AY.
If you are unhappy about the way we use your personal information, please contact us, and we will do all we can to address your concerns. If you are not satisfied with our response, you can make a complaint to the Information Commissioner’s Office, which regulates information rights in the UK.
How we protect your personal information and how long we keep it for
We follow appropriate security procedures in the storage and disclosure of personal data so as to guard against loss, damage and unauthorised access by third parties. We also require those parties to whom we transfer personal data to do the same. We use robust technologies to protect your personal data from unauthorised access.
We will only hold your personal information for as long as is reasonably necessary for the purposes set out in this policy and to fulfil our legal obligations. The retention periods will vary depending on the purpose.
Who we share your personal information with
We may share your personal information with trusted, General Data Protection Regulation-compliant service providers, sub-contractors and agents appointed to perform functions on our behalf. These include payment providers, event ticketing providers, email communication providers, IT service providers, postal mailing providers, accountants, auditors, lawyers and event faciliators. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We will never share, sell, rent or trade your personal information to any third parties, unless required to do so by law.
Changes to this policy
This policy was last updated on 25 July 2022. We change it from time to time by updating this page.
Quentin Blake Centre for Illustration, Lansons, 24a St John Street, London, EC1M 4AY.